Global
Striking a balance between savings and service
Global perspective
The latest research from the CWT Travel Management Institute, Business Traveler Services: Finding the Right Fit, provides guidance to help travel buyers balance the need to drive further cost savings while ensuring traveler comfort, safety, and productivity. The study was conducted from September 2010 through April 2011 and included a survey of more than 200 travel buyers and nearly 2,500 travelers and travel arrangers worldwide, in addition to interviews with industry experts and analysis of CWT clients’ transactions and programs. The full report is available via CWT’s global website; meanwhile, below are the key findings from this research.
